Refund policy

🛍️ Refund & Replacement Policy

At I Got the Heart 4 Kicks™, we want you to love every charm, patch, and piece you order. While all sales are final, we understand that things happen — and we’re here to make it right if something arrives damaged, incorrect, or defective.

💥 If there’s an issue with your order:

Please email us at igottheheart4kicks@gmail.com within 7 days of delivery. Be sure to include:

Your name and order number
A clear photo or video showing the issue

🔁 What happens next:

For items under $20, if we receive clear visual evidence, we typically do not require a return.

We may offer a replacement or store credit, depending on the situation.
In some cases, we may request a short video call to verify the issue live before we process a resolution.

For items over $20 or bundled orders:

We may require the item to be returned before sending a replacement.
If a return is requested, we’ll provide instructions and reimburse your return shipping once the issue is confirmed.

Video call in place of return: For some issues, especially with mid-range or custom-styled orders, we may offer a live video call instead of requiring a return. This helps speed up the process and avoid delays.